As the Mitsis Group transitions from four- and five-star to six-star guest standards, it is embracing a new level of service quality and investing specifically in the development of its future leaders. As part of the Mitsis Swiss Hospitality Excellence Training Programme, employees in key Rooms Division and F&B positions complete a bespoke training programme at SHL Schweizerische Hotelfachschule Luzern. Alongside modules in Leadership, Service Excellence, Luxury Operations, Sustainability and Quality Management, the programme includes a three-month internship at leading five-star hotels in Switzerland. Accompanying mentoring formats and a structured reflection module ensure the effective transfer of learning into professional practice, while official SHL certification marks the successful completion of the programme.
Development of future leaders within the Mitsis Group through a bespoke Hospitality Excellence Programme combining theory, practical experience and Swiss quality standards. The aim is to prepare employees in key Rooms Division and F&B positions for a new level of service excellence and to actively support the Group’s transition from four- and five-star to six-star guest service standards.
2025 - 2026
Mitsis Group, Greece